Shipping and Return Policy
We ship Mondays and Tuesdays in Eco-Friendly packaging via Fed Ex and USPS Priority to the continental U.S. (Fed Ex requires a physical street address and can't deliver to a P.O. Box). For states east of Kansas, we recommend Monday shipping. If you'd like to ship our homemade goodness to Hawaii and/or Alaska or are interested in 2-day and/or overnight shipping, please e-mail us or call us @ (646) 410-3857.
During warm-weather months, we use insulated cold boxes for our Salted Caramel Brownies and Grandma's Mix-Up Bars and we recommend shipping via Guaranteed FedEx 2 Day delivery. This is a guaranteed service ensuring your goodies will arrive just as they are intended. We also offer USPS Priority Shipping, which in most locations (other than AK and HI) will arrive within 2 days--however this is not a guaranteed 2 day service (some delivery destinations may take up to 3 days). We suggest you contact your local post office for location-specific delivery details.
Our local Los Angeles delivery will begin soon (theatres, doorman & office bldgs.). Someone must be present to accept the goodies. 24 hour notice required. When adding your item to your basket, please let us know the delivery date and your preferred 3-hour delivery window.
We stand by our product, service and quality. You and your business are important to us. If for any reason you are dissatisfied with your order, please e-mail us or call us @ (646) 410-3857.
In an effort of being mindful to the environment, we (as much as we possibly can) use natural and recycled products for all of our packaging.
Being that we create and bake everything fresh to order, we require 24 hour advance notice for all orders. Our hand-decorated All Butter Shortbread cookies require 72 hour advance notice. 7 day advance required for our Custom Shortbread.